Ventir Ltd · Summarising Guest Terms version 2026-07-30.2 · Last updated: 30 July 2026
The Guest Terms are the binding version. If anything here reads differently from them, they apply and not this page.
If you cancel within 24 hours of paying
Guest Terms 3.1
If you cancel within 24 hours of accepting the host’s terms (the moment you ticked the terms box, immediately before payment) and at least 48 hours before the event start time, you receive a full refund of the hire fee, regardless of the host’s chosen tier.
If the host cancels
Guest Terms 3.2
If the host cancels, you receive a full refund of the hire fee.
Otherwise, the host’s cancellation tier applies
Guest Terms 3.4
The host may select one of the following tiers. The exact wording you see before booking is frozen into your agreement and used to calculate any refund:
- Flexible: Full refund up to 7 days before the event; 50% after that.
- Moderate: Full refund up to 21 days before; 50% from 21 to 7 days; none within 7 days.
- Strict: Full refund up to 30 days before; 25% from 30 to 14 days; none within 14 days.
If the host has chosen no tier, the host’s own cancellation terms apply. The 24-hour grace period and host-cancellation refund still apply in these cases.
For the avoidance of doubt:
- On Flexible, exactly 7 days before the event is a full refund.
- On Moderate, exactly 21 days is full; exactly 7 days is 50%.
- On Strict, exactly 30 days is full; exactly 14 days is 25%.
You will also see what a cancellation would cost you in pounds, against your own dates, on the enquiry review step and again before you pay. The tier sentence is the rule; that table is what it means for your booking.
The full terms
This page covers cancellations and refunds only. The Guest Terms also cover payment, damage deposits and what happens if the space was not as described. If your venue was not what you paid for, see the Help Centre.