Guests
Browse and compare event spaces on the Ventir home page. Open any venue to see its photos, the type of space, how many guests it holds, its location, and an indicative price per event.
Found somewhere you like? Tap the heart on a venue to save it to your wishlist. You need to be signed in to save, and your saved spaces live on your saved venues page.
A Verified badge means our team has reviewed the listing and confirmed the host’s authority to offer the space. It tells you the venue has passed our checks — it isn’t a guarantee of availability on a particular date.
Found the right space? Send the host an enquiry from the venue page with your date, the part of the day you need and your guest count. The host has 7 days to accept or decline, and you can withdraw it at any time before they answer. Everything you have sent lives on your enquiries page.
If you have a question we can help with, email us at contact@ventir.app.
If the space wasn’t what you paid for
Sometimes a space isn’t what the listing said it was. You arrive and it’s the wrong room, or you can’t get in, or half of it is occupied by someone else. When that happens, tell us — not just the host. Where Ventir has taken payment for a booking, we hold it, and nothing is paid out to the host while a report is open.
Report it from the booking on your enquiries page, within 72 hours of the booking ending. We keep that window short on purpose: photographs and memories of a day fade fast, and a host has to be able to know when a booking is finally settled. After 72 hours we can’t look at it.
We decide it, against the rules below. It isn’t a negotiation between you and the host, and it isn’t decided case by case — the same rule applies to everyone, which is why we publish it. Both of you can see the answer here before anything is reported.
It wasn’t the space you paid for. The wrong space, no access on the day, the space shared when it was advertised as exclusively yours, or a space materially different from the listing. If we uphold it, the whole venue hire is refunded, and the venue’s cancellation terms do not apply. A strict cancellation policy protects a host against a guest changing their mind. It cannot also protect a host who didn’t deliver the space they advertised.
Something stated was missing or unusable. The space was broadly right, but something the listing specifically promised — a kitchen, parking, a sound system, heating, step-free access — was absent or didn’t work. If we uphold it, 25% or 50% of the hire is refunded, depending on how much it affected your event.
Something else went wrong. Anything that doesn’t fit the two above. We record it against the booking, and it counts if a pattern builds up, but it doesn’t meet the bar for a refund.
Photos help and you can attach up to four. A report without them is still a report — we’d rather have your account of the day than nothing because a photo wouldn’t upload. Only Ventir sees them.
The host can see what you’ve reported. They are the other party and it would not be fair to decide against someone who never saw the claim. Our decision is final — there’s no appeal, in either direction. You can withdraw a report yourself while it’s still open.
Two things a report can never return. The most we can refund is the venue hire you paid through Ventir. And any security deposit is separate: the host collects it and the host returns it, so we don’t hold it and can’t return it.
Hosts
List your space from the List your venue page. You’ll tell us the basics: the venue’s name, location, the type of space, its capacity, a price per event, and a short description.
Submitting creates a draft. Our team reviews every venue before it appears publicly; once it’s approved, it goes live on Ventir. Until then it stays private to you.
You can see everything you’ve submitted, with its current status, under Your venues.
If a guest reports a problem, you will be able to see exactly what they said. Ventir decides it against the published rules above, not by taking one side’s word — and while a report is open, nothing on that booking is paid out. If a report is upheld as a material problem, the whole hire goes back to the guest and your cancellation terms do not apply to it. Describing your space accurately, including what it does not have, is the whole defence.
Your account
Create an account or sign in with your email, or with Google or Apple. The same account works whether you’re browsing venues or listing one.
From your account page you can update your display name.
Forgotten your password? Use the “Forgot password” link on the sign-in screen and we’ll email you a reset link.
Listing a venue
Before you start, have your venue’s details to hand: its name, full address, the type of space, how many guests it holds, a price per event, and a short description of what makes it special.
When you submit, your venue is saved as a draft and enters review. We check that the space is genuine and that you’re authorised to list it before it goes live.
Reviews are handled by a person, so approval isn’t instant — please allow a little time for us to get to your submission.
Need to check on a submission? A self-serve status view for this isn’t built yet, so for now email contact@ventir.app and we’ll look it up for you.
Still need help?
Live chat and in-app support aren’t built yet, so the quickest way to reach a real person is email. Drop us a line at contact@ventir.app and we’ll get back to you. If your question is a formal complaint, our Complaints Procedure explains how we’ll handle it.