1. Introduction
Welcome to Ventir. These Terms of Service (“Terms”) govern your access to and use of ventir.app and any related websites, applications, waitlists, account areas, booking tools, marketplace features, communications, content and services operated by Ventir Ltd (the “Service”).
By accessing the Service, creating an account, listing a venue, making an enquiry, making or accepting a booking, or otherwise using the Service, you agree to these Terms and to any additional policies incorporated by reference.
The Service is operated by Ventir Ltd, a company registered in England and Wales under company number 13423472, with its registered office at 3rd Floor, 86-90 Paul Street, London EC2A 4NE, United Kingdom.
Important: Ventir is launching in stages. The current live Service includes general information pages, venue listings and discovery, user accounts, and Enquiries. Payment processing, confirmed bookings and payouts are not yet available unless expressly stated in writing. Marketplace Features apply only when those features are made available. Ventir may publish additional or replacement Host Terms, Guest Terms, booking terms, payment terms, cancellation policies or community policies before accepting live bookings.
2. Definitions
“Ventir”, “we”, “us” and “our” means Ventir Ltd.
“User”, “you” and “your” means any person accessing or using the Service, including visitors, waitlist subscribers, Guests, Bookers and Hosts.
“Guest” or “Booker” means a user who searches for, enquires about, reserves or books a Venue through the Service.
“Host” means a person, business, charity, school, community organisation or other entity that lists, offers or manages a Venue through the Service.
“Venue” means a hall, room, event space or other location listed, offered or made available through the Service.
“Enquiry”: An Enquiry is a non-binding request sent by a Guest to a Host through the Service about potential use of a Venue. An Enquiry does not reserve a Venue, create a Booking, or create any payment obligation.
“Booking”: A Booking is a confirmed reservation or transaction for use of a Venue made through the Service after all confirmation steps required by Ventir have been completed. A Booking does not include an Enquiry or any other non-binding request.
“User Content” means any content uploaded, submitted, transmitted or provided by users, including venue descriptions, photographs, documents, messages, reviews, ratings and support materials.
“Marketplace Features” means venue search, Host accounts, Guest accounts, listings, booking requests, confirmed bookings, payments, payouts, reviews, messaging, dispute handling, verification and related features made available through Ventir.
3. Current Service and Launch Status
Ventir is launching in stages. The current live Service includes general information pages, venue listings and discovery, user accounts, and Enquiries. Payment processing, confirmed bookings and payouts are not currently available unless expressly stated in writing.
Venue listings are provided for discovery and information. Unless a Booking is expressly confirmed through a live Ventir booking feature, listing a Venue on the Service does not confirm availability, reserve the Venue, create a Booking, or create a payment obligation.
Ventir does not currently operate a public venue-verification programme. Any public statement that a Venue, Host or listing has been verified must be supported by a documented verification process and evidence for that specific Venue, Host or listing.
4. Eligibility and Authority
You must be at least 18 years old, legally able to enter into binding contracts, provide accurate and truthful information, use the Service lawfully, and not be barred from receiving the Service under applicable law.
If you use the Service on behalf of a company, organisation, venue owner, charity, school, community group or other entity, you confirm that you have authority to bind that entity to these Terms and any applicable Host or booking terms.
5. Waitlist Signup and Communications
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting contact@ventir.app. We may remove any waitlist signup that appears false, abusive, duplicated, automated, malicious or submitted without proper consent.
6. Ventir as a Marketplace Platform
When Marketplace Features are made available, Ventir will provide an online platform that allows users to discover, enquire about and/or book Venues listed by third-party Hosts. Unless expressly stated otherwise, Ventir is not the owner, operator, landlord, tenant, agent, insurer, employer, manager, event organiser or provider of any Venue listed by a Host.
Any agreement relating to the use of a Venue is between the relevant Host and the relevant Guest or Booker. Ventir may facilitate discovery, communication, booking, payment processing, support, verification and dispute handling, but Ventir is not a party to the Venue hire contract unless expressly stated in writing.
Hosts are independent third parties. Ventir does not guarantee the accuracy of listings, the suitability of any Venue, the conduct of any Host or Guest, or that any Venue will meet a user’s specific requirements.
Where the Service includes an Enquiry feature, Guests may send Enquiries to Hosts about potential use of a Venue. An Enquiry is a non-binding request. It does not confirm a Booking, reserve a Venue, create a payment obligation, or guarantee that a Host will accept or respond to the Enquiry.
Hosts are responsible for responding to Enquiries accurately and promptly. Any discussion between a Guest and a Host before a confirmed Booking remains non-binding unless Ventir expressly states otherwise in writing.
7. Accounts and Security
Marketplace Features may require you to create an account. You must provide accurate information, keep it updated, keep login credentials confidential and notify us promptly if you suspect unauthorised access.
You are responsible for activity under your account unless caused by Ventir’s failure to use reasonable care. We may refuse, suspend, restrict or terminate accounts where we reasonably believe there is breach, unlawful activity, fraud risk, safety risk, payment risk, inaccurate information, misuse or another legitimate operational or legal reason.
8. Host Responsibilities
Hosts are responsible for the legality, accuracy, safety and performance of their own listings and Venue arrangements. Hosts must have legal authority to list and make the Venue available, and must ensure that all listing information, photographs, pricing, capacity, availability, facilities, restrictions, rules and accessibility information are accurate and not misleading.
Hosts must comply with applicable laws, licences, permits, planning rules, fire safety, health and safety, insurance, safeguarding, equality and accessibility obligations. Hosts must clearly disclose mandatory fees, deposits, cleaning requirements, noise limits, alcohol restrictions, security requirements, curfews, access conditions and any additional fees before a booking is confirmed.
Hosts must honour confirmed bookings unless cancellation is permitted under the applicable cancellation policy or required for safety, legality or circumstances beyond reasonable control. Hosts must not discriminate unlawfully and must promptly communicate with Guests and Ventir about bookings, changes, incidents, damage, disputes or safety concerns.
Hosts remain responsible for tax, VAT, accounting, insurance, licensing, employment, safeguarding and legal obligations. Ventir does not provide legal, tax, insurance or licensing advice.
9. Guest and Booker Responsibilities
Guests and Bookers are responsible for giving accurate event details, including event type, date, time, guest numbers and intended use. They must use the Venue only for lawful purposes, follow Host rules, comply with applicable laws and respect the Venue, staff, neighbours, property, safety rules and agreed booking times.
Guests must not exceed capacity limits or use a Venue for prohibited, unsafe, illegal or undisclosed activities. Guests are responsible for damage, loss, fines, penalties or additional costs caused by them or their attendees, except where caused by the Host or another party.
10. Bookings, Availability and Confirmation
A Booking is not confirmed unless and until the Service displays confirmation or Ventir or the Host confirms it in writing. Listings, prices and availability may change before confirmation.
Ventir may decline, cancel, delay or review a booking request where we reasonably suspect fraud, payment failure, misuse, inaccurate information, unlawful activity, safety concerns, sanctions risk, technical error, pricing error or breach of these Terms.
Hosts may set booking rules, minimum hire periods, deposits, cancellation policies, security requirements and venue-specific terms. Where Host terms apply, they form part of the agreement between Host and Guest.
11. Pricing, Payments, Fees, Payouts and Taxes
When payments are enabled, payments may be processed by third-party payment providers such as Stripe. By making or receiving payments through the Service, users may also be subject to the payment provider’s terms, verification checks, fraud controls and privacy practices.
Ventir may charge service fees, commission, booking fees, Host fees, processing fees or other charges. Any mandatory charges payable by a Guest or Host will be disclosed before payment where required by law.
Host payouts may be subject to processing times, verification checks, fraud screening, chargeback risk, dispute holds, refunds, cancellation rules, reserves, legal obligations and other risk controls.
Users are responsible for any taxes, VAT, reporting obligations or charges that apply to their use of the Service, bookings, Venue hire, income or payouts. Ventir may issue invoices, receipts or statements where required or operationally appropriate.
12. Cancellations, Refunds, No-Shows and Consumer Rights
Where a Host has set cancellation terms, the Service displays those terms on the venue page before an Enquiry is sent. Before live bookings are accepted, Ventir will publish or display any further applicable cancellation and refund rules. Cancellation and refund rights may depend on the Host’s policy, the timing of cancellation, the reason for cancellation, payment provider rules, consumer law and specific terms shown at the time of booking.
Unless otherwise stated, service fees and payment processing fees may be non-refundable to the extent permitted by law. If a Host cancels a confirmed booking without valid reason, Ventir may assist the Guest in seeking a refund or alternative resolution, but does not guarantee a replacement Venue.
If a Guest fails to attend or use a Venue at the agreed time, the Guest may not be entitled to a refund unless the applicable cancellation policy or law states otherwise.
Nothing in these Terms limits statutory rights that cannot be excluded by law.
13. Deposits, Damage, Security and Venue Condition
Hosts may require deposits, security arrangements or damage rules where disclosed before booking. Guests may be responsible for damage, missing items, excessive cleaning, overstay charges, fines or other documented costs caused by them or their attendees.
Ventir may facilitate evidence collection or payment adjustments where permitted by law and payment provider rules, but Ventir does not guarantee recovery of damage costs or refunds unless expressly stated.
14. Disputes Between Users and Complaints
Users should first try to resolve booking, venue, damage, refund or conduct disputes directly and in good faith. Ventir may, but is not obliged to, assist with dispute handling.
Where Ventir reviews a dispute, users must provide accurate information, evidence and cooperation. Ventir may consider communications, listing details, booking terms, photographs, receipts, payment records and other relevant evidence. Ventir may make a platform decision, including refund, partial refund, payout hold, cancellation, account action or other remedy, where permitted by law and payment provider rules.
Ventir’s involvement in a dispute does not make Ventir responsible for acts, omissions, losses, damage or obligations of Hosts, Guests or other third parties. Complaints may be raised using the Ventir Complaints Procedure.
15. Acceptable Use and Prohibited Activity
Users must not use the Service for unlawful, fraudulent, unsafe, abusive, discriminatory or harmful purposes; submit false or misleading information; interfere with security; use bots or scrapers without permission; impersonate others; send spam, phishing, malware or unsolicited communications; circumvent fees or booking processes; or upload unlawful, defamatory, obscene, threatening, discriminatory, infringing, misleading or unsafe content.
Ventir may prohibit or restrict listings, bookings or events involving illegal activity, unsafe conduct, unlicensed activities, capacity breaches, hidden fees, misrepresented venues, exploitation, nuisance, property damage, reputational harm or legal risk. The Acceptable Use Policy forms part of these Terms.
16. Verification, Fraud Prevention and Safety
We may carry out identity, business, payment, Venue, booking, fraud, sanctions, safety or compliance checks directly or through third-party providers. We may request additional information where reasonably required.
We may delay, reject, cancel, suspend, restrict or review accounts, listings, bookings, payouts or communications where we reasonably suspect fraud, chargeback risk, unlawful activity, breach, safety concerns, inaccurate information or misuse. Users must not bypass checks, payment systems, booking processes, platform fees or safety controls.
17. User Content Licence and Moderation
You are responsible for User Content you submit. You confirm that you own or have the necessary rights and permissions and that the content does not infringe rights or laws.
By submitting User Content, you grant Ventir a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to use, host, store, reproduce, display, publish, translate, adapt, modify, distribute and make available that User Content for operating, promoting, securing, improving and developing the Service.
We may remove, edit, restrict or refuse User Content where we reasonably believe it is unlawful, misleading, inaccurate, infringing, unsafe, offensive, harmful, in breach or unsuitable.
18. Reviews and Ratings
If reviews or ratings are enabled, users must provide honest, accurate and lawful feedback based on genuine experiences. Reviews must not be fake, paid for, defamatory, discriminatory, abusive, misleading or designed to manipulate ratings.
Ventir may moderate, remove, restrict or refuse reviews where reasonably necessary to protect users, comply with law, prevent misuse or maintain platform integrity.
19. Intellectual Property
All content on the Service, including the Ventir name, logo, designs, text, graphics, software, code, user interface, branding and platform structure, is owned by Ventir Ltd or its licensors and protected by UK and international intellectual property laws.
You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, commercially exploit or otherwise use any part of the Service without prior written consent, except as permitted by law or by functionality we provide.
20. Third-Party Services
The Service may depend on third-party services, including hosting, payment, database, analytics, email, identity verification, maps, messaging, customer support and security tools. We are not responsible for third-party services, outages, acts, omissions, terms or privacy practices except to the extent required by law.
21. Linked Policies
Your use of the Service is also governed by our Privacy Policy, Cookie Policy, Acceptable Use Policy, Complaints Procedure and any additional policies or terms expressly incorporated by reference. If there is a conflict, terms specific to a booking, payment or marketplace feature may take priority for that feature.
22. Consumer Rights and Statutory Protections
Nothing in these Terms affects statutory consumer rights that cannot be excluded or limited under applicable law. If you are a consumer, you may have rights in relation to services not provided with reasonable care and skill, faulty digital content or unfair terms.
Where a Booking is made with a third-party Host, consumer rights may apply between the Guest and the Host. Ventir’s role is limited as described unless expressly stated otherwise.
23. Disclaimer of Warranties
The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we do not guarantee that the Service will be uninterrupted, error-free, secure, accurate, complete, available at all times or suitable for your specific requirements.
We do not warrant or guarantee Host listings, Venue information, availability, pricing, reviews, user conduct, Venue condition, legal compliance of a Venue, or the outcome of any booking or event.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights where liability cannot be excluded, or any other liability that cannot be excluded under UK law.
24. Limitation of Liability
To the fullest extent permitted by law, Ventir Ltd, its directors, employees, contractors, partners and suppliers shall not be liable for indirect, incidental, special, consequential, exemplary or punitive losses; loss of profits, revenue, business, goodwill, opportunity, anticipated savings or data; Service interruptions; technical failures; third-party failures outside our reasonable control; acts, omissions, listings, venues, communications or conduct of Hosts, Guests or other third parties; Venue quality, suitability, safety, legality, availability, accessibility, licensing, insurance or condition; property damage; personal belongings; event disruption; cancellation; no-show; refusal of access; or disputes between users, except where caused by Ventir’s own breach of duty that cannot be limited by law.
Subject to non-excludable liability, our total cumulative liability arising out of or in connection with the Service shall not exceed the greater of: (a) the total amount paid through the Service for the Booking giving rise to the claim; or (b) GBP 100 where the claim does not relate to a Booking. This cap does not limit amounts properly payable as refunds where Ventir is legally responsible for providing the refund.
25. Indemnity
To the extent permitted by law, you agree to indemnify Ventir Ltd against losses, liabilities, damages, claims, costs and expenses that arise directly from your breach of these Terms, your misuse of the Service, or your unlawful conduct.
This indemnity does not apply to any loss, damage or claim caused by Ventir’s own negligence, breach of law, or breach of these Terms, and does not require you to cover Ventir’s costs where Ventir is partly at fault.
This indemnity does not affect your statutory rights as a consumer, including any rights under the Consumer Rights Act 2015.
26. Suspension, Termination and Enforcement
We may suspend, restrict or terminate access, remove content, cancel bookings, block communications, hold payouts or remove users from the waitlist where reasonably necessary to protect the Service, users, legal compliance, payment integrity, safety, security or Ventir’s legitimate business interests.
You may stop using the Service at any time and may unsubscribe from waitlist or marketing emails using the unsubscribe link or by contacting us.
27. Changes to the Service and Terms
We may modify, suspend, withdraw or discontinue all or part of the Service at any time. We may update these Terms periodically. Where changes are significant, we may notify users by email, website notice, in-app notice or another reasonable method. Continued use after updated Terms are posted or notified constitutes acceptance.
28. Force Majeure
We will not be responsible for failure or delay caused by events outside our reasonable control, including internet outages, hosting failures, payment provider outages, labour disputes, pandemics, government action, legal restrictions, extreme weather, fire, flood, war, terrorism, civil unrest, power failure or other events beyond our reasonable control.
29. General Legal Terms
If any provision is unlawful, invalid or unenforceable, it will be interpreted or modified to the minimum extent necessary and the remaining provisions will continue in force. Failure to enforce a provision does not waive our right to enforce it later.
You may not assign your rights or obligations without prior written consent. We may assign or transfer our rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, financing, corporate transaction or by operation of law.
These Terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where applicable consumer protection laws give you the right to bring proceedings elsewhere.
These Terms, together with incorporated policies and additional feature-specific terms, constitute the entire agreement between you and Ventir regarding the Service.
30. Contact Us
- Email: contact@ventir.app
- Postal address: Ventir Ltd, 3rd Floor, 86-90 Paul Street, London EC2A 4NE, United Kingdom
- Company number: 13423472