Ventir Ltd · Version 2026-07-30.2 · Last updated: 30 July 2026
These Guest Terms supplement the Ventir Terms of Service. For a plain-language summary of cancellations and refunds, see Refunds & cancellations. The terms that apply to Hosts are the Host Terms.
1. Application
1.1 These Guest Terms apply whenever you (“Guest”, “you”) book a venue through the Ventir platform. They supplement the Ventir General Terms of Service. In the event of inconsistency, these Guest Terms prevail for matters relating to bookings, payments, cancellations, and disputes.
1.2 Ventir is an intermediary. The venue hire contract is between you and the Host. Ventir processes your payment and administers the booking in accordance with these terms.
2. Booking and Payment
2.1 Before you pay, you will be shown the Host’s specific booking terms: the cancellation tier, the deposit amount, and any house rules. You must accept those terms and these Guest Terms.
2.2 Payment is taken in full at the time your booking is confirmed, after the Host has accepted your enquiry. Ventir receives the hire fee as agent for the Host. When you pay Ventir, your obligation to pay the Host is discharged. The hire fee is not Ventir’s money and is held on the Host’s behalf until it is paid out in accordance with these terms.
3. Cancellation
3.1 24-hour grace period. If you cancel within 24 hours of accepting the Host’s terms (the moment you ticked the terms box, immediately before payment) and at least 48 hours before the event start time, you receive a full refund of the hire fee, regardless of the Host’s chosen tier.
3.2 Host cancellation. If the Host cancels, you receive a full refund of the hire fee.
3.3 Where a refund under clause 3.1 or 3.2 is triggered and we do not hold a complete record of the terms you agreed, the refund is calculated manually rather than automatically and may take longer.
3.4 Cancellation tiers. The Host may select one of the following tiers. The exact wording you see before booking is frozen into your agreement and used to calculate any refund:
- Flexible: Full refund up to 7 days before the event; 50% after that.
- Moderate: Full refund up to 21 days before; 50% from 21 to 7 days; none within 7 days.
- Strict: Full refund up to 30 days before; 25% from 30 to 14 days; none within 14 days.
If the Host has chosen no tier, the Host’s own cancellation terms apply. The 24-hour grace period and Host-cancellation refund still apply in these cases.
For the avoidance of doubt:
- On Flexible, exactly 7 days before the event is a full refund.
- On Moderate, exactly 21 days is full; exactly 7 days is 50%.
- On Strict, exactly 30 days is full; exactly 14 days is 25%.
3.5 Consumer Contracts Regulations 2013. Your booking is for the hire of a venue on a specific date. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you do not have a 14-day cooling-off right to cancel simply because you change your mind. Your cancellation rights are as set out above.
3.6 Refunds. Refunds under these terms are made to the original payment method. Ventir does not currently charge a service fee.
4. Damage Deposit
4.1 The Host may require a refundable damage deposit. It covers damage, missing items, excessive cleaning and overstay, as described in clause 4.3 below. The listing will state the amount and when it is collected (for example, at booking, one week before the event, or on arrival). The deposit is collected directly by the Host and returned directly by the Host. The Host must return the deposit in full within 7 calendar days after the booking end date, unless the Host raises a damage claim against you within that period. If the Host raises a claim, they must provide you and Ventir with a written description of the damage and supporting evidence. If they do not, or if you believe the claim is unreasonable, you may raise a complaint via the Ventir Complaints Procedure. Ventir does not hold or return the deposit and is not liable for its return.
4.2 If your booking is cancelled by the Host, or if a dispute you raise is resolved as Material, the deposit must be returned within 7 calendar days of the determination or cancellation, overriding the standard return period in clause 4.1. For Partial disputes, the deposit is returned in accordance with the standard rules in clause 4.1. If the deposit is not returned, you may raise a complaint via the Ventir Complaints Procedure. Ventir will investigate and may take action against the Host under the Host Terms.
4.3 You are responsible for any damage to the venue, missing items, excessive cleaning costs, or unauthorised overstay caused by you or anyone attending your event. The Host may retain some or all of the deposit to cover those costs, in accordance with clause 4.2 and the Host Terms. If the deposit is insufficient, you remain liable for the shortfall. The Host may pursue you directly for any amount not covered by the deposit.
4.4 The deposit may not cover all losses. For larger events, you may wish to consider event insurance to cover accidental damage or cancellation. Ventir does not sell, recommend or arrange insurance.
5. Dispute Procedure (“Problem with your venue?”)
5.1 If the venue is materially not as described — for example, wrong space, no access, shared when advertised exclusive, or a key facility missing — you may raise a dispute within 72 hours of the booking end time using the platform’s dispute form. You will be asked to select one of three categories.
5.2 Ventir will investigate and assign the dispute to one of the following, which may differ from your selection:
| Category | Criteria | Outcome |
|---|---|---|
| Material | Fundamental misdescription: wrong space, no access, shared when exclusive, or materially not as described. | Full refund of the hire fee. Host’s cancellation tier does not apply. |
| Partial | A stated facility or amenity missing or unusable, but the venue was otherwise as described. | Refund of 25% or 50% of the hire fee, depending on the impact on your event, as determined by Ventir. |
| Other | Does not fall into Material or Partial. | Recorded; no refund. |
5.3 Ventir will notify both parties of its decision. Ventir’s decision is final and binding for the purposes of the Platform and the release of funds held by Ventir. This does not affect your statutory right to take legal action in court or through ADR.
5.4 You may upload up to four photographs as evidence. Do not include identifiable images of people unless you have their consent, and particularly avoid images of children. You confirm that you have obtained any necessary consent before uploading images of identifiable individuals. Ventir processes dispute evidence in accordance with its Privacy Policy.
6. Limitation of Liability
6.1 Ventir’s liability to you is governed by the General Terms. Nothing in these Guest Terms limits Ventir’s liability for death or personal injury caused by its negligence, fraud, or any liability that cannot be excluded by law.
7. General
7.1 These Guest Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where you are a consumer and the law of your home country provides additional mandatory protection.
7.2 Ventir may update these Guest Terms from time to time. When we do, we will publish the updated version on this page with a new “Last updated” date. A confirmed booking remains governed by the Host’s terms as you accepted them — those are recorded and cannot be changed by any later update. Ventir’s own guarantees — the 24-hour grace period, the host-cancellation refund and the dispute procedure — apply as they stand at the time you cancel or report a problem. Ventir will not reduce those guarantees for a booking already confirmed. If you make a new booking after the date an update is published, you accept the updated terms.